One of the reasons we can keep the prices much lower than retail nurseries is that we don’t specifically guarantee the plants.
The economics are good: You can get, for example, a Jack Frost Brunnera from us for less than half what they cost at my local retail nursery, The Chalet, so if half of what you bought from us didn’t make it, you’d still be ahead of the game!
That said, we will 100% support you if several pots of a specific plant falter indicating that there was something wrong from the start. I don’t think you’ll find that to be a problem, though. We get the plants from the same great wholesale nurseries the pros use, and the plants are fresh from the farm, not sitting around in the sun for weeks like they do this time of year at most stores. In 4+ years of doing this, I bet we’ve replaced less than 50 plants.